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If they are rebooting the server when the catalog task is running. Definitely they need to shut down Domino before the reboot. If you look at the log you can see if the server was shut down right by looking for consistency checks when the server comes back up.
Add the program doc and you problem will be solved.
Feedback response number WEBBAV6HSD created by ~Sean Eljumigon on 01/19/2018